Politique de remboursement

At Toronto Rhyme, we want you to love your purchase. If something isn’t right, we’re here to help.

14-Day Return Policy

You have 14 days after receiving your order to request a return.

To be eligible for a return, your item must:

• Be in the same condition that you received it

• Be unworn or unused

• Have all tags attached

• Be in its original packaging

You’ll also need your receipt or proof of purchase.

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How to Start a Return

To request a return or refund, please email us first at Support@torontorhyme.com
for approval.

Returns sent without prior approval will not be accepted.

Once approved, we’ll provide:

• A return shipping label

• Instructions on how and where to send your package

For any return-related questions, email us at Support@torontorhyme.com

 

Damages and Issues

Please inspect your order upon delivery and contact us immediately if:

• The item is defective or damaged

• You received the wrong item

We’ll evaluate the issue and provide a replacement or refund if approved.

 

Exchanges

We do not offer exchanges unless the product is damaged or defective.
If your item qualifies, please email Support@torontorhyme.com for approval before sending it back.

 

Exceptions / Non-Returnable Items

The following items cannot be returned:

• Custom or personalized products (e.g., personalized headgear or apparel)

• Sale items or gift cards

If you’re unsure whether your item is eligible, contact us before starting a return.

 

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund is approved.
If approved, your refund will be issued to your original payment method within 10 business days.

Please note: It may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since approval, contact us at Support@torontorhyme.com.